Returns & Exchanges
Customer Satisfaction
Your satisfaction is our priority at Jodi Murphy Grooming Products! We take great care in inspecting all products before they ship to ensure you receive them in perfect condition.
While we don't typically accept returns, if you receive an item that is damaged or incorrect due to a manufacturer defect or mistake on our end, please reach out to us right away. We're committed to making it right for you and will work quickly to find a solution, which may include a replacement.
Grooming Apparel
30-Day Satisfaction Guarantee
We are confident that you will love your purchase, which is why we offer a 30-day satisfaction guarantee. This period allows you to thoroughly evaluate your purchase and decide if it meets your expectations. If for any reason you are not completely satisfied, we believe an exchange for a different size or style will meet your needs. If you cannot find a desirable item to exchange, or you simply want to make a return, you may do so within 30 calendar days of the purchase date for all qualified purchases.
How to start a return or exchange:
Visit our Order Resolutions page.
Fill out the form and submit your request.
We will contact you within 5 business days.
Policy details:
30-Day Window: Items must be initiated for return or exchange within 30 days of the purchase date.
Condition: Items must be unworn, unwashed, and in original condition with tags attached.
Exclusions: Final sale and clearance items cannot be returned or exchanged. If such items are returned, a $10 restocking fee per item will be applied in lieu of the item to be shipped back. Returns and exchanges are not eligible for international orders.
Shipping: Customers are responsible for return shipping costs. We will provide a shipping label, and the cost will be deducted from your refund (if applicable).
Processing Time: Returns and exchanges may take up to 3 weeks to process once received at our warehouse.
Refunds & Exchanges:
Refunds will be issued to your original form of payment (minus return shipping costs).
Exchanges are subject to stock availability. If your requested item is unavailable, you may choose another item or receive a refund.
If your order qualified for a free item based on a minimum purchase amount, please note that the value of that free item is contingent upon meeting the required purchase threshold. If you choose to return items and your revised order total falls below the qualifying amount, the value of the free item(s) will be deducted from your refund or charged accordingly.
Non-Returnable Items
Books and VIDEOS
Books and DVDs: As previously stated in our policy, we do not accept returns on books or DVDs unless defective, in which case they will be replaced with the same titled product. We guarantee DVDs will play in DVD players but cannot guarantee compatibility with computers or laptops. Please contact us via our resolutions form in the case of a defect.
Digital Video Orders: Please note that all digital video purchases made at https://watch.jodimurphy.net/ are considered final. Due to the nature of digital content, we are unable to offer refunds or exchanges on these purchases.
COAT TENDER™
At Jodi Murphy Grooming Products, we take pride in the quality of our tools. Each Coat Tender is carefully inspected before shipment to ensure it meets our high standards. Due to our thorough inspection process, no refunds or exchanges will be made. We are confident in the quality of this product upon shipment.
Shears
All sales are final. No refunds or exchanges will be made. All shears are warranted by the manufacturer for 30 days from the date of purchase for manufacturing defects. For Kenchii thinning shear warranty information, please contact Kenchii at 888.453.6244 or via email at info@kenchii.com.
ALL OTHER PRODUCTS
All sales are final. No refunds or exchanges will be made.
We’re not perfect!
We are confident in the quality of our products upon shipment. Sometimes mistakes do happen, so if you feel this is the case or you discover a manufacturing defect, please contact us within 10 days of receiving your delivery. We will work with you to resolve the issue.
SHEAR SHARPENING
Recommended sharpener for Jodi’s Signature Thinning Shears:
Blade Hub Professional Sharpening
239-313-8081
Terms & Conditions
Books and VIDEOS
Bulk Book Orders: For large book orders, shipping costs may need adjustment after online checkout due to weight. We will contact you with a final shipping quote for your approval before processing the order.
Copyright: © COPYRIGHT 2007-2026. Unauthorized duplication is a violation of the law. All material is owned by Jodi Murphy Enterprises, LLC and is protected under the copyright laws of the United States of America and International copyright laws. This material is intended solely and exclusively for educational purposes. No reproduction, duplication, and/or distribution of this material in part or in whole is to be used for personal or commercial financial gain and will be considered copyright infringement. Anyone who infringes upon the copyright laws will be subject to criminal penalties.
We are committed to providing high-quality digital content. If you experience any technical issues accessing your purchased videos, please contact our customer support team for assistance. Other terms and conditions may apply; visit here for details.
Shipping
Return shipping costs are the responsibility of the customer for all products, unless an exception is made.